Job Description:

Case Manager/ACT needed immediately!

LIVE AT THE OREGON COAST!! Do you enjoy living in smaller rural communities? Love having a big city outside your door? Bring your career to a community mental health provider while helping people live their best lives!

Seeking a full time QMHA ACT Case Manager. The primary purpose of this position is to work with the most acute and highest level of needs of individuals with severe and persistent mental illness. Assertive Community Treatment (ACT) provides support to individuals who are diagnosed with a severe mental illness and whose needs have not been well met by more traditional mental health services. The employee in this position will work and collaborate with the ACT and Open Door multi-disciplinary team to deliver integrated services that meet recovery goals and align with the OCEACT Fidelity Scale.

This position will deliver services to individuals in community settings. ACT case management includes service planning and coordination, family and social relationships support, referral to substance abuse treatment and support, housing assistance, referral to supported employment and education, wellness self-management, problem solving, skill development, (including basic personal care and safety, grocery shopping and cooking purchasing and caring for clothing, household chores, using transportation, assessing other community resources), health education and support, medications access, financial management, and empowerment and self-help.

Essential Functions/Major Responsibilities:

  • Interview clients to obtain information concerning medical and psychosocial history or other pertinent information.
  • Observe clients to detect indications of abnormal physical or mental behaviors.
  • Plan with clients and provide services such as behavior modifications, skill training, education on symptoms and symptom management, and stress reduction treatment, to assist clients in understanding and controlling symptoms and other interpersonal problems.
  • Provide sensitive and assertive community outreach to clients and natural by visiting them in their homes, workplaces, or in the community.
  • Discuss progress toward goals with clients, clients’ family, and other natural support providers.
  • Consult with supervisor, team lead, medical director, nurse practitioner, primary care Physician and other specialists concerning treatment plans and make recommendations to the overseeing Qualified Mental Health Professional (QMHP) regarding updates to Treatment Plans.
  • Conduct relaxation exercises, facilitate skills training groups, teach life skills, and other evidence-based services.
  • Refer clients to supportive and supplemental services working community partners.
  • Maintain clients’ charts in keeping with Oregon Administrative Rules (OARs) and agency quality assurance standards, protocols, procedures, and timelines.
  • Participate in investigations, hearings and other legal proceedings as directed by agency and/or subpoena and maintain required documentation for the same.
  • Exercise a high degree of understanding and compliance with accepted standards of client care.
  • Maintain client confidentiality and adhere to ethical and code of conduct standards.
  • Coordinate admissions and discharge planning with all treatment providers.
  • Remain flexible to the changing demands of a mental health system and the needs of the agency.
  • All ACT team members are responsible for 24/7 crisis coverage for ACT clients on a rotating basis.
  • Other duties as assigned and within the scope of role.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

· Bachelor’s degree in Social Work, Behavioral Health, Psychology (Trauma informed care) or Counseling or an acceptable combination of education and experience to be certified as a QMHA.

· 2 years’ prior experience working with people diagnosed with serious mental illness.

· Excellent oral and written communication skills

· Strong attention to detail, highly organized and ability to multitask.

· Ability to learn and adopt the policies and procedures of the agency.

· Ability to pass criminal background check

· Required to have and maintain an Oregon or Washington Driver’s license and meet the agency’s insurance carrier’s insurance standards at the time of hire.


  • Knowledge of DSM-5
  • Experience with electronic health records
  • Knowledge of Trauma Informed Care
  • Skilled at remaining calm in stressful situations and de-escalation techniques.
  • Skilled at leading, facilitating and training groups

Please send your resume and cover letter to Tonya Christensen, Senior Recruiter. EOE

“Careers and companies flourish when staff, clients, and candidates truly believe in the mission, know the role they play, and humbly reflect, evaluate, and act for the best interest of the communities served”.